Open to lead product design & research roles
8+ years bringing clarity to complex problems, so teams build the right thing and the business sees the results.
- Every illustration here is hand-painted
- 8+ years in product design
- Research → strategy → shipped UI
- Fueled by sparkling water
01 · Selected work
Three case studies
Selected work
Pick one and I’ll point you to the best case study to start with. Start with →
MastercardDefining the future of a data platform
I used AI to turn 30 interviews into a new product direction, validated it with 15 users, and designed AI features that explain the numbers.
CareFirst BCBSFixing a broken broker experience
My research found where broker support broke down and what to fix first. 16 of 18 brokers said it would help them write more business.
The StandardRedesigning a website for three distinct audiences
No research budget, so I tested my way there. Eight microsites became one audience-first site, now live on standard.com.
02 · In their words
From managers and teammates
What it’s like to work with me.
Caroline exudes confidence and mastery of UX, competently and reliably leading research, strategy, and design efforts for each client engagement that she worked on.
When presenting research and strategy to stakeholders, she is patient and poised, always positioning herself as a thought partner and UX expert. She is data-minded, razor-sharp, and able to effectively prioritize the ever-competing needs of user vs. business.
She always taught me something new when working together and impressed everyone around her with her organization and ability to glean valuable insights from mounds of data.
I am always impressed with her client management skills, and how she expertly handles challenging stakeholder situations… Caroline’s support and guidance have been instrumental in my growth as a UX Designer at Phase2.
03 · Made by hand
Every illustration on this site is hand-painted by me.
Before product design, I earned an MFA in painting and taught at Arizona State. Painting taught me to see what’s actually there, not what I expect to see. Years of studio critiques taught me to defend a decision, and to let it go when the evidence says so. That’s still how I work.
